Post by account_disabled on Mar 8, 2024 22:45:50 GMT -5
Chatbots are computer programs designed to simulate human conversations, allowing users to interact with automatic systems through natural language. These virtual assistants are able to answer questions, carry out specific tasks and offer support in different contexts. Although there is one main area where chatbots have proliferated within many phases of communication between companies and customers, it is possible to identify several specific ramifications where their intervention is definitely helpful. Considering research carried out by the American software company Intercom, chatbots are used 41% within the sales department, followed by customer support at 37% and marketing at 17%.
This dynamic is even more evident in online commerce, for a very specific reason. Although "traditional" work rhythms are still widely recognized and protected, in fact, browsing has led Hong Kong Telegram Number Data users to perceive digital commerce as something separate from regular hours. The expectation that a site is online 24/7 is often confused with the idea that there is always someone behind it ready to respond to all needs. It would not be reasonable to think that a human figure is available to respond at any time of any day, but this task, at least as regards the simplest tasks, can easily be delegated to an online chatbot. This last dynamic is further strengthened by the data: 74% of consumers, practically three out of four, expect to encounter a chatbot when they enter a website looking for an interaction.
Although only 15% of potential customers prefer to receive the desired answers from a chatbot rather than from a human assistant, for 25% this is indifferent, as long as the desired result is achieved. Trying to divide the two categories of assistance , the key aspects of human presence can be summarized in three defined points: 1. It can respond to a broader spectrum of questions 2. It can process complex issues better 3. It is able to "empathize" more with the interlocutor (a human "understands" better than a machine) Conversely, chatbots can count on three undeniable advantages: 1. 24/7 availability 2. Reduction of waiting times 3.
This dynamic is even more evident in online commerce, for a very specific reason. Although "traditional" work rhythms are still widely recognized and protected, in fact, browsing has led Hong Kong Telegram Number Data users to perceive digital commerce as something separate from regular hours. The expectation that a site is online 24/7 is often confused with the idea that there is always someone behind it ready to respond to all needs. It would not be reasonable to think that a human figure is available to respond at any time of any day, but this task, at least as regards the simplest tasks, can easily be delegated to an online chatbot. This last dynamic is further strengthened by the data: 74% of consumers, practically three out of four, expect to encounter a chatbot when they enter a website looking for an interaction.
Although only 15% of potential customers prefer to receive the desired answers from a chatbot rather than from a human assistant, for 25% this is indifferent, as long as the desired result is achieved. Trying to divide the two categories of assistance , the key aspects of human presence can be summarized in three defined points: 1. It can respond to a broader spectrum of questions 2. It can process complex issues better 3. It is able to "empathize" more with the interlocutor (a human "understands" better than a machine) Conversely, chatbots can count on three undeniable advantages: 1. 24/7 availability 2. Reduction of waiting times 3.